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Help > Cashing Out

How Long Does it Take to Receive My Winnings?


Cash Out requests are processed five (5) Business Days from the date of request. Gold VIP Member Cash Out requests are processed two (2) Business Days from the date of request. During this time you may cancel your Cash Out Request, from within the Casino's Cashier, and return it to your Casino-on-Net Bankroll. This will allow you to play for Money Play, without submitting a new Deposit to your Casino-on-Net Account. After five (5) Business Days (two (2) Business Days for Gold VIP Members), the status of your Cash Out Request will change to "Processed" and you will no longer be able to cancel it.

The following is a summary of the Cash Out process:

Please note: All time frames are calculated in Business Days (Monday through Friday).

Payment Method Awaiting Process or Accepted* Processed** Total Payment Posted as from:
Credit/Debit Card Standard & VIP Members: 5 Days

Gold VIP Members: 2 Days
4-7 Days 9-12 Days A variant of:
Intersafe Global
or
I-Fund Intersafe Global
or
Intersafe Global (EU) Ltd.
or
Cassava/Intersafe
Italian Pre-paid Cards (Post pay and Kalibra) Standard & VIP Members: 5 Days

Gold VIP Members: 2 Days
4-7 Days
* Please note that refunds to prepaid cards (such as Post Pay cards and Kalibra) that exceed Euro 2000, are usually sent to the holder as draft and are received from the post office after 8 business days.
9-12 Days A variant of:
Intersafe Global
or
I-Fund Intersafe Global
or
Intersafe Global (EU) Ltd.
or
Cassava/Intersafe
Solo/Switch/Laser Card Standard & VIP Members: 5 Days

Gold VIP Members: 2 Days
7 Days 12 Days A variant of:
Intersafe Global
or
Intersafe Global S
Bank Draft Standard & VIP Members:5 Days

Gold VIP Members: 2 Days
Europe 10-15 Days 15-20 Days Cassava Enterprises,
issued by Natwest
U.S.A. 7-10 Days 12-15 Days Citadel Commerce
Canada 7-10 Days 12-15 Days Citadel Commerce
Rest of World 21-28 Days 26-33 Days Cassava Enterprises,
issued by Natwest
Payback to UK Credit Card Standard & VIP Members: 5 Days

Gold VIP Members: 2 Days
3 Days 8 Days Payment received with thanks
ePassporte Standard & VIP Members: 5 Days

Gold VIP Members: 2 Days
1-2 Days 6-7 Days Casino-on-Net 18004805170
FirePay Standard & VIP Members: 5 Days

Gold VIP Members: 2 Days
1-2 Days 6-7 Days Intersafe Global
INSTADEBIT Standard & VIP Members: 5 Days

Gold VIP Members: 2 Days
1-2 Days 6-7 Days INSTADEBIT.COM87788DEBIT
Moneybookers Standard & VIP Members: 5 Days

Gold VIP Members: 2 Days
1-2 Days 6-7 Days mb_888@cassava.net
NETELLER Standard & VIP Members: 5 Days

Gold VIP Members: 2 Days
1-2 Days 6-7 Days Casino-on-Net
Wire Transfer Standard & VIP Members:5 Days

Gold VIP Members: 2 Days
U.S.A. 3-5 Days 8-10 Days Citadel Commerce
Rest of the World 4-7 Days 9-12 Days Cassava Enterprises

*Cash Out request can still be cancelled and returned to your Bankroll.
**Cash Out request has been processed and is being delivered to you.

You will be notified by Email once processing of your Cash Out Request has been completed and the funds have been transferred to you.

Please note: it may take additional time for your Credit Card or payment method provider to post your Cash Out funds to your account.

Cassava Enterprises (Gibraltar), Ltd. (the operator of Casino-on-Net), reserves the right to delay and/or stop the processing of Cash Out requests until final approval has been received for any outstanding Deposit transactions.

There are no fees for any of our Cash Out services.

We want our Members to receive their winnings as soon as possible and will do our utmost to keep the time frames stipulated above (please see our Cash Out Policy for further information). Please be aware however, that some Cash Out methods are completed via third parties and delays beyond our control may occur, in rare cases.

If your Cash Out has not been posted within the specified time limit (see chart above), please contact us immediately and we will investigate.

For assistance with this, or any other matter, please Email us at:
support@888.com

Or call us toll-free from US/Canada at: +1-800-480-5170.

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